Faculty of Health, Medicine and Life Sciences

Module Information
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HPI4010  - Organizing and Managing Patient Flows

Period 2: from 30-10-2023 to 22-12-2023
Coordinator: Govers, M.
ECTS credits: 6
Language of instruction: English

Publication dates timetable/results in the Student Portal

Deadline publication timetable
The date on which the timetable of this module is available: 13-10-2023

Deadline publication final result
The date on which the final grade of this module is available: 23-1-2024

Resit booking

Exam booking for a test in current academic year (resit)
You will be booked automatically for the resit in one of our resit periods. You may check our calenders to find out which modules can be retaken and when: https://intranet.maastrichtuniversity.nl/nl/fhml-studenten/studieverloop/wanneer-wat
As of one week before the resit test takes place, you can check in Student Portal if you are booked correctly: Student Portal > My Courses > More actions. The test will also be visible in your time table.

Exam booking for a test from a previous academic year (exam only)
All students who have not passed the test for this module in a previous academic year, will be booked automatically for the test during the regular block period. You will be enrolled in the new course in Canvas but not scheduled for a tutorial group and other educational activities. If you do not wish to participate in this test at the end of the regular block period please de-register via askFHML.

Resit date: 16-2-2024

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Course information

Description: EN:
Ageing of the population, rising costs of healthcare, growing expectations of service users regarding the quality of care, as well as the introduction of market competition have driven the healthcare organizations to critically assess and improve their processes of care delivery. It is essential to balance supply and demand in order to increase the efficiency of the processes, i.e. to offer good care and treatments for reduced costs. To enable this, organizational, managerial and informational actions can be considered. This unit argues that a holistic understanding is required of three interconnected key topics: a) the importance of a focus on the care delivery process (the basics and importance of flow), b) the organizational features of that process (production structure of the flow) and c) the managerial features of that process (control structure of the flow). The unit offers the students the opportunity to study these three interconnected topics from two conceptual perspectives: Socio-technical and Lean thinking. Healthcare organizations are currently interested in the possibilities of applying these perspectives and their principles, tools and techniques to care delivery processes. This unit presents the main characteristics of both perspectives and critically investigates the possibilities of using them in healthcare. 
Goals: EN:
The unit aims to enable students to analyze the characteristics, strengths and weaknesses of organizing, managing and information provision of/for care delivery processes and to develop solutions to the problems encountered in the organization and management of/for care delivery.
Key words: EN:
Patient Flow, Organizing, Managing, Socio-technical, Lean and Systems Thinking, Theory-and-Practice
Literature: This is the link to Keylinks, our online reference list.  
Teaching methods:
  • Assignment(s)
  • Work in workgroup(s)
  • Lecture(s)
  • Presentation(s)
  • Training(s)
Assessments methods:
  • Portfolio
  • Presentation
  • Written exam

This page was last modified on:30-4-2023
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